Testimonials Archives - Universal Circulation

Kevin Hinteberger – Consumer Marketing & Brand Manager, News and Record – Greensboro, NC
I want to thank Universal Circulating Marketing for the outstanding work you have done for us thus far. Your commitment to quality kiosk/retention orders and superior customer service has increased our EZ Pay base. I look forward to working with you and your fine organization in the future as we build subscribers and readership together.
Jeff Brinley – Circulation Director of Consumer Sales, Bay Area News Group – San Ramon, CA
UCM is a terrific and reliable source for converting subscribers late in grace to paid EZ pay subscribers. They are a driving factor in the continued growth of EZ pay we are seeing across all of our publications. Because these calls are made late in grace, UCM helps us keep subscriber bad debt in check which benefits our individual paid number.
Sherry Tate – Sales Manager, Commercial Appeal – Memphis, TN

Once again, UCM has made the impossible possible.

Debbie Mahlum – Circulation Specialist Supervisor, Capital

Universal Circulation has been a very important tool for our ongoing retention program. They continue to help us grow our EZ pay numbers. They are very customer service oriented to our subscribers and to us as a company. I have enjoyed working with the Universal Circulation staff over the past few years.

Sandra Redlin – Circulation Sales Manager, Journal Times – Racine, WI

Universal Circulation has become an integral part of our on-going retention strategy. With their expertise, we’ve seen a significant increase in our EZpay percentages.

Kelly Hendershot – Circulation Director, Daily Camera – Boulder, CO

Newspapers Inc. (Universal Circulation) has been a life saver for the Daily Camera. They have been easy to work with, professional and results oriented.

Beth Sipper – Telemarketing Manager, Austin American-Statesman – Austin, TX

The Austin American-Statesman has been working with Universal Circulation since April of 2004. UCM is a professional, efficient, and extremely competent company. Universal Circulation works side by side with me to ensure our changing sales needs are met. They also have a simple, easy-to-verify billing process which provides me with all the information I need on every sale. In summary, I highly recommend Universal Circulation to fufill any vendor needs. Universal Circulation will be a valuable asset for any organization.

Kolby Jensen – Circulation Sales Manager, Times-Call – Longmont, CO

Universal Circulation is one of the most professional companies I’ve had the pleasure of doing business with. The staff is highly trained in customer service and they produce quality results.

Cindy Hardison – Circulation Sales & Retention Manager, Winston-Salem Journal – Winston-Salem, NC

The Winston-Salem Journal began our partnership with Universal Circulation in late 2004. This relationship is a valued one for us. I have been impressed with the quality of their sales and the professionalism of their staff. We have a comprehensive in-house retention program that begins with field personnel and moves several steps ending with our retention call center. Because of our efforts, our churn rate is in the 30% range. Universal has taken customers we thought could not possibly be saved, and sold many on an EZ Pay order. We do not get complaints about Universal Circulation and subscribers, when asked in a verification call, understand what they have purchased. Universal Circulation has even collected grace period balances for us! I would highly recommend Universal Circulation for your company.

Bill Yawman – Circulation Sales Channel & Retention Manager, Union Tribune – San Diego, CA

I would like to take this opportunity to commend you and your organization on the excellent job you did for the San Diego Union Tribune. I have been extremely pleased with all aspects of the circulation retention telemarketing efforts you made on our behalf. Your performance has continually exceeded our expectations. I had the pleasure of meeting many members of your organization and found them all to be helpful, cooperative and competent. Your entire team has made me feel that they were concerned with the success of our programs